Serenity Sister Therapeutic Massage is a small locally owned business in Newton Falls, Ohio. Created by two sisters with a passion for helping others through massage. Find true peace and serenity through various massage and spa services personalized for your specific health and wellness goals. 

Office Policies: 

1. Clients must have a credit or debit card on file. 

2. Please arrive 10-15 minutes before your session to fill out necessary paperwork. 

3. 5-10 minutes of your session is needed for consultation and to get on/off table. 

4. When running late, please notify us as soon as possible. After 15 minutes late, your session will be canceled, and you will be charged the full amount of the session. 

Scope of Practice: 

Serenity Sisters Massage therapists are Ohio licensed professionals and held to the highest standards of the American Massage Therapy Association. 

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client. 

Licensed Massage Therapists do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment. 

Respect for Client Needs and Boundaries:

Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. 

Confidentiality and Conversation: 

We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission.You may choose to talk not talk during the massage. Conversation will be guided by the client’s direction. 

Existing and New Medical Conditions: 

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.The client must also keep the massage therapist informed of any changes in health conditions. 

Cancellation Policy: 

For cancellations or to reschedule, we require 24 hours notice. For less than 24 hours notice, we require half the cost of the service to be charged automatically to your card on file. For less than 2 hours notice, the entire cost of the service will be charged.

There will be a 7% deduction for cancelled and refunded appointments to cover credit card fees.